Shipping policy

SHIPPING POLICY

ORDER PROCESSING
Ready-made products are generally processed within 2–5 business days. Custom, personalized, and made-to-order products are generally processed within 5–10 business days. Processing times do not include weekends or holidays.

SHIPPING DESTINATIONS
Chenova currently ships within the United States. Available shipping options and charges are displayed at checkout based on the order and delivery address.

ESTIMATED DELIVERY
After processing, standard delivery within the United States generally takes 3–8 business days. Express options may be available at checkout for eligible products. Express shipping shortens carrier transit time but does not reduce the production or processing time required for custom items.

TRACKING
When tracking is available, customers will receive a shipping confirmation by email. Tracking information can take up to 48 hours to update after a label is created.

MULTIPLE PACKAGES
Because Chenova offers products from different fulfillment sources, items from the same order may arrive in separate packages and on different dates. Additional shipping charges will not be added after checkout.

DELIVERY ESTIMATES AND DELAYS
Delivery dates are estimates and are not guaranteed. Carrier delays, severe weather, holidays, incorrect addresses, and other circumstances outside Chenova’s control may affect delivery times.

ADDRESS ACCURACY
Customers are responsible for providing a complete and accurate shipping address at checkout. Contact us as soon as possible if an address needs to be corrected. We cannot guarantee changes after an order has entered processing or fulfillment. Customers may be responsible for additional shipping costs if an order must be reshipped because of an incorrect or incomplete address.

LOST OR DAMAGED PACKAGES
If tracking shows no movement for an extended period, or if a package arrives damaged, contact us through our store contact page. For damaged packages, include clear photographs of the item and packaging within 48 hours of delivery. If tracking shows a package as delivered but it cannot be located, customers should first check with household members, neighbors, and the carrier before contacting Chenova.

By placing an order with Chenova, you agree to this Shipping Policy.